|Application Support Engineer|
|San Jose, CA|
|This position is responsible for all Level 2 support in dev/test/qa environments. Level 2 issues, as we define them, are things that can be fixed without changes to code or infrastructure. For example: services can be restarted, servers rebooted, jobs re-ran, environments reconfigured, application configurations corrected, connections established and changed, permissions modified. Level 2 support will neither modify code nor change server hardware settings. If, during the course of troubleshooting, they determine a particular line of code or hardware setting may be the problem area, they certainly can provide recommendations to the development or infrastructure team for correction. But this position is not expected to have a software development skillset.
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