Job Seekers – Artizen Staffing


Application Support Engineer
San Jose, CA

This position is responsible for all Level 2 support in dev/test/qa environments.  Level 2 issues, as we define them, are things that can be fixed without changes to code or infrastructure.  For example: services can be restarted, servers rebooted, jobs re-ran, environments reconfigured, application configurations corrected, connections established and changed, permissions modified.  Level 2 support will neither modify code nor change server hardware settings.  If, during the course of troubleshooting, they determine a particular line of code or hardware setting may be the problem area, they certainly can provide recommendations to the development or infrastructure team for correction.  But this position is not expected to have a software development skillset.
  • Support our Development, Test, and QA environments
    • Server and software setup, installs, and configuration
    • Setup and monitor scheduled job executions
    • Troubleshoot and resolve issues that arise due to server and job setup and configuration
  • Skills necessary for this position
    • Microsoft SQL server – basic query and administration experience
    • IIS – basic understanding of administration
    • Microsoft Server OS familiarity
    • Microsoft Biztalk experience a plus
    • Troubleshooting aptitude and teamwork attitude is a must

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