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Loan Operations Supervisor
Individual Contributor
Customer Support
Santa Rosa, CA

Loan Operations Supervisor

 

Summary

 Performs various tasks specifically related to the Closing & Servicing of all loan types as detailed below.  All duties are performed in accordance with establishment guidelines and policies.

Supervises and coordinates activities of personnel involved in performing various Loan Operations functions by performing the following duties personally or through subordinates.

Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Provide oversight, training, and backup on the following duties:
    • Consumer and commercial loan file and documentation review
    • Post-closing monitoring         
    • General Ledger reconciliation
    • Loan payoff and file processing
    • Escrow and insurance monitoring
    • SBA Colson Remittance
    • Loan payments and draw requests
    • Customer service for both internal and external clients
    • Year-end processing
  • Act as system administrator for various systems, including Laserpro & FPS-Gold
  • Supervision of Loan Operations staff
  • Assist Department Manager with development and implementation of new regulations, policies, products and procedures
  • Acts as lead or backup in the absence of the Loan Administrator
  • Other duties as assigned

 

Supervisory Responsibilities 

Directly supervises Loan Servicing staff including the Loan Receptionist. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

Qualifications:

 Minimum 5 years’ experience in real estate loan servicing or loan origination

  • Minimum 2 years’ experience in a supervisory / management role

 

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